Shipping
Last updated: October 4, 2026
Every Bien watch is built and quality-checked to order, so please read this page before you place a pre-order. If anything here doesn’t answer your question, email us at max@bien.nyc and we’ll get back to you.
Production & Processing Time
Each Van Alen is made in Switzerland and then comes to our quality control in New York City. Once your watch arrives there, it ships to you within one week. Estimated delivery for the First Edition is July–September 2027. Pre-orders paid in full at checkout ship first, in the order placed, then pre-orders placed with a deposit, in the order placed. We’ll email you when your watch reaches New York and again the moment it ships, with tracking.
Shipping in the United States
- The First Edition ships only within the United States. Every order ships fully insured and signature-required, via a major carrier (UPS or FedEx).
- Standard shipping is complimentary on every order.
- The price includes U.S. import duties and tariffs.
- Transit time is typically 1–3 business days once a watch leaves our workshop.
Tracking & Signature
Every watch ships with tracking and requires an adult signature on delivery, no exceptions. If you won’t be available to sign, we recommend shipping to an address where someone can, or arranging carrier hold-for-pickup once you receive your tracking number.
Order Changes & Address Errors
We can only guarantee configuration changes (dial color, strap, engraving) within 24 hours of ordering. Please double-check your shipping address at checkout – we’re happy to help correct it before a watch ships, but we can’t be responsible for packages sent to an address entered incorrectly at checkout.
Lost or Damaged in Transit
If your watch arrives damaged or a shipment is lost, contact us at max@bien.nyc within 48 hours of delivery (or the expected delivery date) with photos where applicable, and we’ll file the carrier claim and make it right – repair, replacement, or refund, your choice.
Questions
Reach us any time at max@bien.nyc.